Supervising and Managing Others – September 2024
Focusing on practical skills and techniques that you can put into action straight away this course is aimed at first time managers/supervisors, or established managers looking to refresh their skills and focus.
Module 1 – Understanding the Role – Monday 30 September 2024, morning
Explore what it means to be a leader and assess your current levels of performance. Focus on team relationships and discover how to create the right environment in which others will be motivated to achieve great results
- The 3 levels of workplaces
- Who does what?
- The 4 functions of supervisors and managers
- The challenges to expect
- Building strong relationships
- Creating a motivational environment
Module 2 – Time Management and Workplace Productivity – Monday 30 September 2024, afternoon
This module is all about getting things done by developing great time management skills. This will reduce your stress levels, increase your productivity and make it easier to manage your team effectively. Good time management skills will help you to stay focused and in control and will enable you to help others who can’t see the wood for the trees at times.
- Job and task analysis
- Where your time should be going
- Setting clear goals with a plan
- The principles of prioritisation
- The art of delegation
- Managing time stealers
Module 3 – Handling Conflict in the Workplace – Monday 7 October, morning
Reducing and resolving conflict in the workplace is an essential managerial skill. Conflict is often seen as a negative, yet it can lead to great change and improvement. It is inevitable that conflict will occur and in this module we explore the different types of conflict that you will face in the workplace, discover strategies for managing conflict, and learn when to resolve it yourself and when to escalate it.
- What is conflict?
- Identifying constructive and positive conflict behaviours
- Exploring strategies through case studies
- Handling a one to one conflict conversation
- Mediating between others
- The 5 conflict styles
Module 4 – Developing Others & Giving Feedback – Monday 7 October, afternoon
Developing people can be fraught with difficulty but your business achievements will be affected by the performance of those around you. Knowing how to approach the development of others is an essential skill that this module will focus on.
- Factors affecting motivation and ability
- Conscious Competence learning stages
- Identifying the performance gap
- Assessing development needs
- Root cause analysis
- Delivering feedback in a motivational manner
Who should attend?
- New Managers
- Existing Supervisors and Managers who want to re-focus and refresh their approach
- Supervisors or Team Leaders
- Those who will be moving into those roles in the near future
Victoria Barkway – Bold Consultancy Ltd
Victoria Barkway founded Bold Consultancy in 2008 and provides training, coaching, professional supervision and wellbeing support to businesses and organisations across New Zealand and sometimes further afield.
One of the most positive and enthusiastic people you will ever meet. A passionate and hardworking individual, living in London and travelling across the UK, roles in banking, management, financial services, HR (Personnel back then), training, leadership assessment, leadership development and business strategy firmly sowed the seeds for Bold Consultancy to be here today.
A sought after trainer, facilitator and coach. Studying Psychology, Advanced Interpersonal Behaviours and a Bachelor of Science (Counselling) Victoria has an ability to engage people in their own development, recognise where they need to focus and pinpoint practical strategies to achieve productive results.
Victoria works all over the place from her home in Christchurch. She has an incredible passion for what she does and has never ever arrived at work without a smile on her face.
“Victoria is an informative, dynamic presenter with a wealth of knowledge. Her sessions were highly interactive & she was more than happy to spend a little extra time on content you were unsure about. Overall, the course itself was second to none, the investment was well worth every penny & in relation to my work performance, my confidence grew & I was able to see the “wood for the trees”, again. This course is a must for any first time managers who want to “build on” their leadership skillset.”
– Jade Halliday, Misceo Café & Bar
“I have been on a few different courses over the years and this was by far the best one I’ve been on. I took a lot away from this and look forward to continue to put the learnings into my work. Thank you for providing such a great experience and a course full of valuable information.”
– Megan Williamson, North Canterbury Vets
“This was a super well organised course and our Trainer was fun & informative, even heavy topics were easy to learn.”
– Tasha Lowry, Waimakariri District Council
This programme is eligible for funding through the Regional Business Partners programme of up to 50% off the cost for businesses that meet the criteria. If you would like us to explore your eligibility please contact email@example.com or add a note to the registration form below.